TERMS & CONDITIONS

DEPOSIT/PAYMENT
As soon as your reservation is made, please deposit 50% of tour price and make full payment (100% tour price) 30 days in advance to departure.

CANCELLATION

  1. Cancellation must be notified directly to travel company by fax, e-mail or text message and must be confirmed by the company. Phone cancellations are not accepted.
  2. Customers cannot receive any types of compensation in case of weather’s reasons.
  3. All adventure tours and outdoor activities carry inherent risks and Arctic Adventures or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure).

For Group guests’ cancellation:

  • Before 30 days, customers will be charged 10% tour price plus 100% air ticket price.
  • Cancellation from 10 to 8 days before departure day: charged 50% tour price + 100% air ticket price.
  • Cancellation from 8 to 6 days before departure day:  charged 70% tour price + 100% air ticket price.
  • Cancellation from 5 days before departure day: charged 100% tour price + 100 air ticket price.
  • In case of late arrive for departure time, passengers will be calculated as cancellation before 5 departure days.

For walking-in / separated guests’ cancellation:

  • More than 48 hours’ notice – 10% Refund
  • Less than 48 hours’ notice – NO Refund

CHILDREN POLICY

  • FOC for children under 12 Months (Depend on Itinerary).
  • 50% Tour price for children from 03 to 05 years old. Only pay for air ticket according to aviation regulation.
  • 75% Tour price & 100% Ticket for children from 05 to 10 years old.
  • 100% Tour price & Ticket for children older than 10 years old.

Notes: Two adults are only accompanied by 01 child. If family has 02 children, they must buy one single room or one tour ticket as adult for the second children.

HOTEL, AIR TICKET, TRAIN TICKET, TRANSPORTATION

  • Most of services are based on double/twin room. Extra facilities must be requested prior to be confirmed by hotels. Room must be checked out latest at 12:00PM on day of leaving. Vietnam Boutique Travel is not responsible in any cases of personal lost & forgotten items during guest’s stay.
  • Vietnam Boutique Travel takes NO RESPONSIBILIY for following cases:
    • Unused tickets during the trips
    • Any personal items lost or forgotten during transportation
    • Unrelated problems / issues to transportation
    • Default records due to invalid ID or lack of ID or necessary documents required for the trip Customer preserves personal baggage and belongings during the tour. 
    • Due to health reason, food hygiene and safety, customers please don’t bring food/drinks from outside into restaurants and hotels. Which are brought in that must have approval of restaurant, hotel and might be charged.

PROMOTION
Kindly note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.

TRAVEL INSURANCE
Your holiday safety and enjoyment is important to us and we support the Vietnamese Government’s recommendation that all people travelling take out travel insurance. Therefore in providing you with the total cost for your travel arrangements we may have included a quote for travel insurance. Please note that in providing you with this quote for insurance we have not taken into account your personal objectives, financial situation or needs.

TRAVELLERS HEALTH ADVICE AND VACCINATIONS
To visit most popular destinations, no vaccinations are required. However, for some unique, tropical, or adventure destinations there may be the need for vaccinations. We recommend that you contact your nearest Travellers Medical Centre who are specialists in this field. Your local doctor may not have access to the most recent World Health Organisation notices. If you are unable to undertake travel because you do not meet the health requirements we will not be liable for any extra costs that may be incurred.

PASSPORT/VISA REQUIREMENTS

  • Please ensure your passport is valid more than 6 months from the date of return for every country you are visiting. Please also ensure there is sufficient space in your passport to allow for all immigration procedures, taking note that some South East Asian countries take up a full page for the visa sticker and need yet more space on a separate page for entry & exist stamps.
  • Kindly note that visa service is not included in our proposal. Please contact us for any visa service or guidance. Please note the following general information is subject to change concerning visas from our part of the world.
  • Vietnam: the embassy/consulate stop issuing the stamping visa for all foreigners. Guests need single entry only. E-visa is a single entry visa, valid for 30 days.

APPLICABLE LAW
Any dispute arising between you and Vietnam Boutique Travel will be governed by the laws of Vietnam.

ACKNOWLEDGEMENT
You acknowledge:

  • You are 18 year or older;
  • You have read and agree with the above terms and conditions as well as our Privacy Policy..